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FAQ (Accordion)

General Questions

Which product will fit my specific MacBook?

That’s an easy fix. Just check the model number on the bottom of your MacBook and compare it with the model numbers listed on our products. You can also check our compatibility guide to see which model number corresponds with what MacBook.

I bought my product from Amazon, but when I received it, it was dirty and looked used. Why are you selling me something used?

It was never our intention to ship anything used to you. Sometimes, Amazon receives UPPERCASE products that have been returned. These are typically inspected to see whether or not they can be sold again. If Amazon deems them fit to be sold again, they’ll go back into the stock. We don’t get the opportunity to inspect them ourselves. If this happens to you when shopping on Amazon, please ask for a refund. For more info, visit our blog on LPN labels.

Do you ship to my country? Why can’t I choose my country at checkout?

  • If you are shopping our products on amazon and you don’t see your country listed, please contact Amazon’s customer service. We have no control over Amazon’s export policies.
  • If you are shopping on our official website. You can check to see if we ship to your country, as well as the shipping fee, after you enter your shipping information on the checkout page. Unfortunately, we cannot provide shipping services to certain countries at the moment due to high shipping costs.
  • If you are shopping through our official store on eBay, check to see if your country is covered by their Global Shipping Program.

GhostCover Keyboard Protectors

Does the GhostCover cover and protect the Touch Bar?

Covering the Touch bar with TPU material will significantly reduce user experience. The protector will blur the touch bar graphics and move around when you slide your finger on the Touch bar. If you want to protect your Touch bar, we offer a trackpad and Touch Bar protector set.

I have an EU layout keyboard, will GhostCover work?

Yeah absolutely. We have both the US and EU layout keyboard protectors for MacBooks 2012 and newer.

Will GhostCover work with my AZERTY keyboard?

Yup. Our keyboard cover does not have letters printed on it so it won’t affect the AZERTY keys.

Will my MacBook close properly after I install GhostCover?

From countless experiences talking with customers, the biggest reason why your MacBook wouldn’t close properly with GhostCover is because you installed it with the plastic tray that comes in our packaging. Yup. That tray is only to prevent our keyboard protector from being folded and damaged while being transported to you. Please save yourself the trouble and only place our GhostCover protector onto your keyboard.

Why does it feel different when typing with GhostCover?

Typing with any protector will slightly change the typing experience, however most customers become accustomed to the feeling after a few days of use. We offer the thinnest TPU keyboard cover, but if you’re not happy within 30 days, contact us.

How do I clean my GhostCover keyboard protector?

You finally dirtied it up with your greasy fingers and what not. No worries, most bits of built up dust, sweat, and oil can be removed in just a few steps. You can read how to quickly clean it here.

Why is my GhostCover cloudy/yellow?

You finally dirtied it up with your greasy fingers and what not. No worries, most bits of built up dust, sweat, and oil can be removed in just a few steps. You can read how to quickly clean it here.

Why is my GhostCover cloudy/yellow?

You finally dirtied it up with your greasy fingers and what not. No worries, most bits of built up dust, sweat, and oil can be removed in just a few steps. You can read how to quickly clean it here.

NimbleGrip Pencil Grip

Does the double-tap feature work on the Apple Pencil 2 with NimbleGrip?

Yes! The double-tap feature should work if you use our Apple Pencil grip, you just need to expose the area. Slide NimbleGrip about half-an-inch away from the pencil tip.

Can I still charge my Apple Pencil 2 with NimbleGrip?

Unfortunately, the magnetic wireless charging feature is cool but does not work with any ergonomic grip installed. Just remove the grip from the Apple Pencil 2 and put it back when charging is finished.

Which side goes down, the hexagonal side or smooth side?

We designed it to have the smooth side down and the hexagonal side up to prevent rolling. After seeing some customers use it with the hexagonal side down, it’s come down to a matter of personal preference.

The NimbleGrip becomes loose after a while, why is that?

We designed it to have the smooth side down and the hexagonal side up to prevent rolling. After seeing some customers use it with the hexagonal side down, it’s come down to a matter of personal preference.

GhostBlanket Screen Liner

Does this fit other laptops besides MacBooks?

Totally. Our laptop screen liner can fit similarly sized laptops. Just measure your laptop to see if our screen liner will fit inside. The GhostBlanket size should be smaller than your screen but bigger than the keyboard area.
15" GhostBlanket: 13.2 in. x 8.4 in. (335mm x 214mm)
13” GhostBlanket: 11.4 in. x 7.3 in. (290mm x 186mm)

Can I wash GhostBlanket?

We don’t recommend washing GhostBlanket. Washing will cause excessive wrinkle and shinkage.

KRADL Vertical Stand

Does this fit other laptops besides specified MacBooks?

No, the current line up of KRADL is form-fitting and only works with 13/15” MacBook Pros (2016+), 11/13”MacBook Airs (2015+), and 12” MacBooks as specified. Using KRADL on other devices may create stability and tip-over hazards.

Can I use Kradl if I have a case on my MacBook?

Sorry, KRADL’s form-fitting design only allows it to work with specified MacBooks that do not have cases. Stickers and decals are okay however.

Can KRADL be used as a desk business card holder?

Sure.

PILLR Elevating Stand

Does PILLR work with other laptops besides MacBooks?

Yes! PILLR is perfect for 16” laptops and smaller. You can technically use it on a even larger laptop but we don’t like how it looks.

Can you adjust the height of the stand?

No, PILLR is not height adjustable. But it elevates your MacBook to the perfect height of 6.4 inches.

What else can I do with PILLR?

PILLR’s interesting look and functional design lets you use it to place cookbooks, iPads, and other similar items that need a perfect lift.

Can I type on my MacBook keyboard when it is placed on PILLR?

Unlike other stands that maybe springy and unstable when using the MacBook’s built-in keyboard. PILLR is perfectly stable that allows you to type on. This makes PILLR perfect for working on your MacBook while standing.