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Frequently Asked Questions

Amazon Purchase Experience

Website Purchase Experience

GhostCover Keyboard Protectors

Amazon Purchase Experience

Q: Which product will fit my specific MacBook?
A: That’s easy. Just check the model number on the bottom of your MacBook and compare it with the model numbers listed on our products. You can also check our Compatibility Guide to see which model number corresponds with what MacBook.

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Q: I bought my product from Amazon, but when I received it, it was dirty and looked used. Why are you selling me something used?
A: We are sorry you received a product that didn’t meet our standards. Sometimes, Amazon receives UPPERCASE products that have been returned. These are typically inspected to see whether or not they can be sold again. If Amazon deems them fit to be sold again, they’ll go back into the stock. We don’t get the opportunity to inspect them ourselves. If this happens to you when shopping on Amazon, please ask for a refund. For more info, visit our blog on LPN labels.

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Website Purchase Experience

Q: Do you ship to my country? Why can’t I choose my country at checkout?
A: You can check to see if we ship to your country, as well as the shipping fee, after you enter your shipping information on the checkout page.
Unfortunately, we cannot provide shipping services to certain countries at the moment. Sometimes the shipping costs or the risk of having a package lost in transit is too high, however you can purchase our products through our official store on eBay as they offer a Global Shipping Program.

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GhostCover Keyboard Protectors

Q: Why doesn’t GhostCover protect the Touch Bar?
A: Our keyboard protector is designed to not interfere with the touch bar because it doesn’t work with a TPU cover. If you want to protect your Touch Bar, we offer a trackpad and Touch Bar protector set.

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Q: Why does it feel different when typing with GhostCover?
A: Typing with any protector will slightly change the typing experience, however most customers become accustomed to the feeling after a few days of use. We offer the thinnest TPU keyboard cover, but if you’re not happy within 30 days, contact us.

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